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Our aim is to provide every item requested within an order wherever possible. Some items are sourced from different suppliers so if you order more than one item, your items may arrive in separate parcels. Delivery times can take up to 14 - 30 days for your parcel to arrive and longer in peak periods such as Christmas.
High demand for some requested items, changes in supply or circumstances beyond our control may cause delays beyond the estimated delivery times. We will advise you of any known delays beyond the estimated delivery times via email.
In some cases, it may be necessary for us to refund the cost of some items that will be unavailable for some time (usually more than one month). We reserve the right to change the shipping method selected if there is a problem with the provided address and the shipping method that was selected. We reserve the right to substitute a comparable shipping method at our own discretion.
All prices on our site are in AUD dollars. Your credit card company will bill you with your local currency at the current exchange rate. When ordering outside of Australia, the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. The Sunny Central Store has no control over these charges, nor can The Sunny Central Store predict what they may be.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
The Sunny Central Store will not replace, refund, or provide credit notes if items are damaged or lost in transit. All costs associated with the return of parcels due to customers error e.g. incorrect address, will not be shipped until all return costs and additional shipping charges are paid.
The Sunny Central Store, will not accept any liability or make compensation payments for loss, damage, delayed delivery or parcels halted by customs for containing any prohibited items.
All products purchased from our website are checked for defects and quality before shipment. If your items
Defective items must be returned to The Sunny Central Store within (14) fourteen days of the purchase date to be eligible for replacement or refund. Items will be replaced with the same item originally purchased (if available), another item of the customers choice to the same value or a refund will be given.